RETURN & SHIPPING POLICY
Shipping to US with verified payment & confirmed address. Domestic shipments are a mix of services from UPS, USPS, and FedEx. All packages may require a signature.
Most of our products ship within 1 Business Days - Occasionally, we are out of stock on an item and will sometimes use a drop-ship from one of our suppliers. Drop ships from a handful of suppliers can add up to 5 days of processing time.
Refunds & Returns
PLEASE CALL US FIRST for an RMA (Return Merchandise Authorization) #.
All returns made to Mad Moose Rentals, LLC must be in the original box with all parts included in new condition. All returns must be sent with a copy of the original receipt, an explanation of the problem, and an RMA #. All returns for full credit must be received by Mad Moose Rentals, LLC within 15 days of the product being received by the customer. (determined by UPS tracking #)
The customer is 100% responsible for ALL shipping costs on returned items. Thus, if you return an item and did not originally pay shipping costs, the original shipping cost incurred by us will be deducted from your refund.
Shipments refused by you (the Customer) and returned back to Mad Moose Rentals will carry an automatic 15% re-stocking fee deducted from the total credit owed. Any orders canceled after 24 hours and the products have not been shipped are subject to a 5% Processing fee.
Credit will not be issued in the following situations:
- The product has been installed and or used. The product has been damaged from an attempt to install and/or use.
- The product is shipped back without the original box, manual, and/or parts.
- The seal on the electrical parts is broken, or it is evident that the electrical part has been installed on the vehicle.
- The product serial number does not match what was originally shipped to buyer.-Product is deemed not re-sellable due to the customer's actions.
- Electrical components after they have been installed.
Mad Moose Rentals, LLC honors all manufacturer warranties. Any product that carries a manufacturer warranty must be warrantied through its respective manufacturer. Installed failed components must be removed and shipped back to their manufacturer for inspection before replacement. Mad Moose Rentals, LLC is not responsible for shipping products to manufacturers for inspection or return shipping to the end user. Labor time is not paid by Mad Moose Rentals, LLC.
If products arrive damaged, you must contact Mad Moose Rentals, LLC WITHIN 5 BUSINESS DAYS. Do not install the product as the manufacturer will handle shipping a replacement item. If you install the product, then it will void any shipping claim as the product will need to be reviewed by sending pictures of any damage. Once again, review your product before attempting to install it; if any damage is found, do not install it.
There is a 30-day turnaround policy on cores from when it was delivered.